Executive Education at NUS Business School - Essential Skills in a Crisis

ESSENTIAL SKILLS IN TIMES OF CRISIS

The nature and size of an SME often results in higher business volatility, when compared to an MNC. It also means that an SME business will go through many more crises, both internal and external, in the course of its growth. In this program, SME leaders will develop skills which can be essential in times of crisis.

  PROGRAM INFORMATION

Key Topics
Learning Objectives and Outcomes

High Performance Teams
When it comes to running a small business, no single entrepreneur can make it alone. In this session, we will look at the power of teams and investigate the role of a leader in creating the environment in which the whole is always more profitable than the sum of the parts.

Coaching, Mentorship, and Talent Management

Following on from the previous module on Teamwork, this session introduces practical frameworks for building teams through coaching, mentorship and Talent Management.

Organizational Influence We will explore the use and control of power through politics and influence focusing on how a small business owner can leverage simple tools to improve their ability to drive change.

Negotiation skills for vendors and clients

We will review win-win models of negotiation where creativity, simple tools and persistence can help turn stressful and emotionally draining bargaining into a positive and innovative process of collaboration

Sales and marketing management

Regardless of the Strategies, Plans, and HR management in place, it is only through sales that the future of an SME is determined. In this module, we will look at practical tools for managing a sales force and generating quantitative-oriented revenue budgets

Customer relationship management

In this module, we will explore ways in which we can transform one-time sales into a long-term, repeatable relationship

Project management and logistics

We will review the basics of Project Management and Operations providing real-world usable frameworks to guide standard operational processes at your company.

Legal considerations

In this section, we’ll look at common legal issues faced by small business managers and provide a baseline for further study.

  FACULTY

Mr Eric Tachibana

Adjunct Assistant Professor, NUS Department of Business Policy
Lecturer – Technological Innovation (undergraduate and MBA levels)
Integrated Small Business Management – APEX Executive MBA Program
Practical Intrapreneurship – Sime Darby Executive Program
Technopreneurship Innovation Program - Business Plan & Investment Segment
Startup@Singapore & Thammasat University Asia Moot Corp – Judge and lecturer

Director, Pac Rim & Global Technology Offshoring, Merrill Lynch – Bank of America
VP Regional ICT Sales, Telstra
Consulting Manager – Intrapreneurial Projects, Singapore Computer Systems
General Manager and Founder, iamoeba Sdn Bhd
Managing and Founding Director, eXtropia Pte Ltd
Associate Director, Barclays Capital, London

Founding Director, Intevol Pte Ltd
Founding Director, mobileXpress Pte Ltd
Founding Advisor, tenCube.

  DATES & FEES

• 1 to 2 October 2009
• SGD 1, 998 ( excl GST)
• To enjoy SPRING funding support, you will need to enrol for       all 6 workouts. Click here for more details.

  REGISTRATION

To enrol and apply for SPRING funding support, please download and fill in:

1. Program Application Form
2. SPRING Funding Application Form

Please submit both forms by email to exec_edu@nus.edu.sg or fax them to +65 6872 0041.

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