Education Qualifications

PhD, University of Minnesota BEng (Honours), National University of Singapore

Academic and Professional Experience

Academic Director, S3 Asia MBA Program, NUS Business School, 2008 - present MBA Academic Co-Director, NUS Business School, 2002 - 2004 Associate Professor, NUS Business School, 1998 - present Director, Professional Education, TLI-AP, 2001 - 2002 Senior Lecturer, NUS Business School, 1994 - 1998 Lecturer, NUS Business School, 1990 - 1994

Selected Publications

Journal Articles

Simultaneous Effects of Functional Involvement and Improvement Programs on Manufacturing and Financial Performance in Chinese Firms, with Qi, YN, Zhao, XD, International Journal of Operations and Production Management, 2009 A Comparative Study of Advanced Manufacturing Technology and Manufacutring Infrastructure Investments in Singapore and Sweden, with Zhou, HG, Leong, GK, Jonsson, P, International Journal of Production Economics, 2009 A taxonomy of manufacturing strategies in China, with Zhao, XD, Sum, CC, Qi, QN, Zhang, HY, and Lee, TS, Journal of Operations Management, 2006 Linking financial performance to strategic orientation and operational priorities: an empirical study of third-party logistics providers, with Yeung, HY, Selen, W, and Huo, BF, International Journal of Physical Distribution and Logistics Management, vol. 36, no. 3, p210-230, 2006 A taxonomy of operations strategies of high performing small and medium enterprises in Singapore, with Kow, SH, and Chen, CS, International Journal of Operations and Production Management, vol. 24, no. 3, 2004 Modeling the effects of a service guarantee on perceived service quality using alternating conditional expectation (ACE), with Lee, YS, Hays, J and Hill, AV, Decision Sciences, vol. 33, no. 3, 2002 Strategic posture of logistics service providers in Singapore, with Teo, CB, International Journal of Physical Distribution and Logistics Management, vol. 29, no. 9,, 1999 Capacity constrained reorder intervals for Material Requirements Planning systems, with Hill, AV and Raturi, A, IIE Transactions, vol. 29, no. 11,, 1997 An analysis of material requirements planning (MRP) benefits using alternating conditional expectation (ACE), with Yang, KK, Ang, JSK, and Quek, SA, Journal of Operations Management, vol. 13, no. 1,, 1995 Business environment, operations strategy, and performance: an empirical study of Singapore manufacturers, with Ward, PT, Duray, R and Leong, GK, Journal of Operations Management, vol. 13, no. 2,, 1995 Effects of product structure complexity on multi-level lot sizing, with Png, DOS and Yang, KK, Decision Sciences, vol. 24, no. 6,, 1993

Membership And Professional Activities

Associate Editor, Asian Case Research Journal, 2009 - Editorial Board, Operations Management Education Review, 2003 - Editorial Board, International Journal of Services and Operations Management, 2004 - Editorial Review Board: Journal of Operations Management, 1993-1999 Editorial Review Board: Production and Operations Management, 1992-1999.

Research Interests

Operations and supply chain strategy Operations and supply chain capability development Service operations and quality Global operations management Enterprise Resource Planning (ERP)

Courses

BMA5010A  Managing Operations (2 MC) DSC3203  Service Operations Management BMA5010  Managing Operations (4 MC) DSC2006  Operations Management