Education Qualifications

MBA, Hospitality & Tourism Management, Nanyang Technological University, 1998 Postgraduate Diploma, Systems Analysis & Design, Japan-Singapore Institute of Software Technology, 1993 Diploma, Education (with Credit), National Institute of Education, 1990 BBA, Finance and Accounting, National University of Singapore, 1988

Academic and Professional Experience

Lecturer (in teaching), National University of Singapore, 2004 - Current HRM Specialist, National University of Singapore, 1999 - 2004

Selected Publications

Chapters In Books

Overcoming Resistance to Class Participation, Ideas on Teaching, 2008

Others

Thoughtful Teaching - The Spirit of Teaching, CDTLink, Vol.13, No. 2, 2009 Thoughtful Teaching - The Spirit of Learning, CDTLink, Vol. 12, No. 5, 2008 Structure: A Tool in Active Learning, CDTLink, Vol.10, No. 1, 2006 The Philetics of Teaching, CDTLBrief, Vol. 9, No. 1, 2006 Active Learning: Engagement for Meaningful Learning, CDTL Brief, Vo. 8, No. 1, 2005 Learning about Quality Service in the Garden, NUS Business Leads, June 2005, 2005 Classroom @ Au Jardin, CDTLink, Vol. 9, No. 2, 2005 Class participation: what if I have no questions?, Successful Learning, CDTL, No. 26, 2003 Staying motivated in your studies: the importance of a positive attitude, Successful Learning, CDTL, No. 31, 2003

Consultation and Executive Experience

Facilitator, Strategic Human Resource Management Program, NUS Business School Program Director and Facilitator, Nanhai Tourism Bureau - Tourism Management Program Curriculum Development, Hanoi Tourism School under purview of Vietnam National Authority of Tourism Human resource development program for cabin crew: Singapore Airlines Develop and facilitate team problem-solving skills for executives of Fuji-Xerox Asia Pacific Development of customised programme: Swiss Bank Executive Training, Hotel School of Mauritius Executive Training, Malaysian Association of Hotels General Education Officer, Ministry of Education, Singapore, 1990-1992 Human Resource Development Executive, POSBank Singapore, 1993-1994 Management Assistant, Avalon Foods Pte Ltd, Singapore, 1988-1989 Trainer (1994-1997);Manager (Development, 1997-1999), Singapore Hotel and Tourism Education Centre,

Research Interests

Hospitality and Tourism Management Human Resource Development Pedagogy in teaching

Courses

BMA5004A  Management and Organization GEK1030  Service Work: Winning Hearts and Minds HR2002  Human Capital in Organizations HR3003  Management and Human Relations SSB2216  Employee Management in Singapore

Awards

Outstanding Educator Award (Department Level), M&O Department, HRM Unit, NUS Business School, 2005 Dean's Honour List of the graduating class, Nanyang Technological University, 1998 Singapore Tourism Board Gold Medal for outstanding scholastic achievement, 1998

Professional Courses Attended

Certified User, Occupational Personality Questionnaire (OPQ), 2009 Program on Case Method and Participant-Centered Learning (PCMPCL), 2006, Harvard Business School, Harvard University Teaching Effectiveness Seminar, 2008, AACSB People Developer, Manager Course , 2004, PSB Consulting People Developer, Assessor Course, 2004, PSB Consulting People Developer, Implementation Seminar, 2004, PSB Consulting Writing Dynamics, 2003, Singapore Institute of Management Consulting Skills Workshop, 2002, Singapore Institute of Management